Know Your Passenger Rights

Posted July 8, 2010 by BookingBuddy

 The chaos caused by the Icelandic ash cloud may have subsided, but the fallout continues. Thousands of passengers were left stranded, and had to deal with the ordeal of cancelled flights and lost luggage. Through it all, many were also unsure of what sort of compensation (if any) they were entitled to.

The ash cloud crisis has also highlighted the fact that many passengers are unclear about their rights, and how they deserve to be treated by transport companies. However, the European Commission has now announced plans to change that with an eye-catching publicity campaign about passenger rights.

The EC’s Europe-wide campaign covers 23 languages, and includes a website where passengers can go to check up on their rights. There will also be posters and leaflets in airports throughout Europe. The campaign aims to educate passengers on the treatment they can expect from air and rail companies, and covers vital issues such as lost luggage, cancellations, and delays. The EC also plans to extend these rights to passengers using other forms of transport, such as coaches and ferries.

It may be too late now to claim a refund or compensation for your cancelled flight, but why not head on over to the website to have a look anyway? The next time a volcano decides to disrupt your travel plans, at least you’ll know what you can expect from the airlines.

(Photo: boardingarea.com)

Categories: Eurostar, Travel News, Travel Tips